ProcessMaker Platform Documentation
Spring 2023, ProcessMaker Platform
ProcessMaker HomeGive Us FeedbackRelease NotesDownload Open-Source Edition
Search
⌃K
Links

Manual Task Element

Add, copy, delete, change the color, align, and configure Manual Task elements in your Process model.

Don't Know What a Manual Task Element Is?

See Process Modeling Element Descriptions for a description of the Manual Task element.

Permissions Required

Your user account or group membership must have the following permissions to configure a Manual Task element in the Process model unless your user account has the Make this user a Super Admin setting selected:
  • Processes: Edit Processes
  • Processes: View Processes
See the Process permissions or ask your Administrator for assistance.

Add a Manual Task Element to the Process Model

Follow these steps to add a Manual Task element to the Process model:
  1. 1.
    ​View your Processes. The Processes page displays.
  2. 2.
    ​Create a new Process or click the Open Modeler icon
    to edit the selected Process model. Process Modeler displays.
  3. 3.
    Locate the Task element in the Elements and Connectors palette that is to the left of the Process Modeler canvas. If the Hide Menus button​
    is enabled, the Elements and Connectors palette displays the Task element's icon
    .
    ​
    ​
  4. 4.
    Drag the element into the Process model canvas where you want to place it. If a Pool element is in your Process model, the Manual Task element cannot be placed outside of the Pool element.
  5. 5.
    From the Elements drop-down menu, select the Manual Task option. The Manual Task element displays.
Manual Task element
After adding the Manual Task element, consider adding either of the following Boundary-type Process model elements to design business solutions when your best-case scenarios don't happen:
After the element is placed into the Process model, you may adjust its location in the following ways:
Moving a Manual Task element has the following limitations in regards to the following Process model elements:
  • Pool element: If the Manual Task element is inside of a Pool element, it cannot be moved outside of the Pool element. If you attempt to do so, Process Modeler places the Manual Task element inside the Pool element closest to where you attempt to move it.
  • Lane element: If the Manual Task element is inside of a Lane element, it can be moved to another Lane element in the same Pool element. However, the Manual Task element cannot be moved outside of the Pool element.

Customize the Appearance of a Manual Task Element

Customize the Manual Task Element's appearance in the following ways:
After a Manual Task Element is added to a Process model, optionally customize these aspects of its appearance. Each Manual Task element's appearance may only be changed individually.

Change a Manual Task Element's Color

The Manual Task element and label are black-colored by default. After a Manual Task element is added to a Process model, its shape and label color can be changed. An element color may only be changed individually.
Follow these steps to change the color for a Manual Task element:
  1. 1.
    ​View your Processes. The Processes page displays.
  2. 2.
    Click the Open Modeler icon
    to edit the selected Process model. Process Modeler displays.
  3. 3.
    Select the Manual Task element to change its color. Available options display above the selected element.
  4. 4.
    Click the Open Color Palette icon
    . The color palette displays.
  5. 5.
    Do one of the following to change the color:
    • Select a color swatch: Select one of the color swatches from the color palette. The Manual Task element and label change to that color.
    • Specify a custom color: Click the
      icon to display the color selector, and then select a color, enter the Hex color code, or enter the red, green, blue, and alpha color values for the custom color. The Manual Task element and label change to that color.
    • Reset to the default color: Click the
      icon to reset the Manual Task element and label to its default color.

Change a Manual Task Element's Icon

A Manual Task element displays the
icon in the shape by default.
Follow these steps to change the icon for a Manual Task element:
  1. 1.
    ​View your Processes. The Processes page displays.
  2. 2.
    Click the Open Modeler icon
    to edit the selected Process model. Process Modeler displays.
  3. 3.
    Select the Manual Task Element to customize. Available options display above the selected element.
  4. 4.
    Click the Open Color Palette icon
    . The color palette displays.
  5. 5.
    Click the
    icon. The Select a custom icon screen displays.
  6. 6.
    From the Search drop-down menu, select the icon to display. The Manual Task element's icon changes to the selected icon.
  7. 7.
    Click OK.
To reset the Manual Task element to its default icon, click the Reset to Default button from the Select a custom icon screen.

Replace a Manual Task Element with a Different Task Type or Sub Process Element

After a Manual Task element is added to a Process model, you may replace it with a different Task type or a Sub Process element:
The selected Manual Task element is replaced by the default settings and color of the replacing element.
Follow these steps to replace a Manual Task element with a different Task type element or a Sub Process element:
  1. 1.
    ​View your Processes. The Processes page displays.
  2. 2.
    Click the Open Modeler icon
    to edit the selected Process model. Process Modeler displays.
  3. 3.
    Select the Manual Type element to change to another element. Available options display above the selected element.
  4. 4.
    Click the Elements icon. The Elements drop-down menu displays the Task type elements and the Sub Process element.
  5. 5.
    Select the element to replace the Manual Task element. The Change Type screen displays to confirm replacing the currently selected element.
  6. 6.
    Click Confirm. The new element replaces the Manual Task element with its default settings and color.

Copy a Manual Task Element

Clone a Manual Task Element

Delete a Manual Task Element

Settings

The Manual Task element has the following panels that contain settings:

Configuration Panel Settings

The Manual Task element has multiple settings in the Configuration panel:

Edit the Element Name

An element name is a human-readable reference for a Process element. Process Modeler automatically assigns the name of a Process element with its element type. However, an element's name can be changed.
Follow these steps to edit the name for a Manual Task element:
  1. 1.
    Select the Manual Task element from the Process model in which to edit its name. Panels to configure this element display.
  2. 2.
    Expand the Configuration panel if it is not presently expanded. The Name setting displays. This is a required setting.
    ​
    ​
  3. 3.
    In the Name setting, edit the selected element's name and then press Enter.

Select the Screen for the Manual Task

When a Manual Task element triggers, a Screen can display instructions or information in its Task summary so its Task assignee can perform the manual Task. The Screen must be of Display type.
When a Manual Task element is placed into a Process model, it is not configured to display a Screen when it triggers. Therefore, it must be configured.
Follow these steps to select the Screen that displays when a Manual Task element triggers:
  1. 1.
    Select the Manual Task element from the Process model in which to select the Screen that displays when that Manual Task element is triggered, thereby providing instructions or information to the Task assignee. Panels to configure this element display.
  2. 2.
    Expand the Configuration panel if it is not presently expanded, and then locate the Screen for Input setting.
  3. 3.
    From the Screen for Input drop-down menu, select the Screen that has been designed to display when that Manual Task element triggers. This drop-down menu displays only Display types to display a message to the Task assignee in the Task summary. After a Screen is selected, the Open Screen link displays.
  4. 4.
    Optionally, click the Open Screen link to view and/or edit your selected Screen. Note that your user account must have appropriate Screen category permissions to view and/or edit the selected Screen.

Specify When the Manual Task is Due

Specify when a Manual Task element is due from when that activity is assigned to a Request participant. The default period of time for a Task to be due is 72 hours (three days).
The Task due date displays for each pending assigned Task.
If an interrupting boundary-type event associated with the Manual Task element triggers, workflow immediately routes through the interrupting boundary-type event. Therefore, any subsequent Task's due date following the boundary-type event applies.
The due date for a Task is unchanged in the following circumstances:
  • The Task is assigned to another user: If that Task is reassigned to another user, the time that task is due still applies; the elapsed time now applies toward the reassigned user.
  • An interrupting boundary-type event triggers: The boundary-type event has its own due date if applicable. Therefore, the Task to which the boundary-type event applies is unaffected.
After the specified time expires for a manual Task, an overdue indicator displays for that manual Task to the Task assignee.

Total Number of Hours Includes All Hours

Specify due time for a Task element in total number of hours. This includes hours not normally associated with business hours, including overnight hours, weekends, and holidays.

Self Service Tasks Can Become Overdue Without a Task Assignee

A Self Service Task can become overdue even though no members of a group have self-assigned that Task: the number of hours that Task is due begins as soon as that Task element triggers. Therefore, if configuring a Self Service Task, consider that the Task does not immediately have a Task assignee to do that Task.
Follow these steps to specify when a Manual Task element is due:
  1. 1.
    Select the Manual Task element from the Process model in which to specify how many hours the activity is due. Panels to configure this element display.
  2. 2.
    Expand the Configuration panel if it is not presently expanded, and then locate the
    Due In setting.
    ​
    ​
  3. 3.
    In the Due In setting, enter the total number of hours the activity is due in one of the following ways:
    • Enter the number in the Due In setting and then press Enter.
    • Hover your cursor over the Due In setting, and then use the spin arrows to increase or decrease the total number of hours by one.

Display the Next Assigned Task to the Task Assignee

When the Display the Next Assigned Task to the Task Assignee setting is used in a Manual Task element, a selected Display-type Screen displays after the Task for this Manual Task element completes. An interstitial Screen displays while the Request resumes routing. Non-assigned automated actions run as part of that Request while the interstitial Screen displays. The interstitial Screen displays indefinitely until one of the following occurs:
  • The Request assigns another Task to the same Task assignee, at which time the new Task displays.
  • The Request completes, at which time the Request summary displays.
  • The user clicks a link to leave that page to display another location.
Use an interstitial Screen when the expected period of time that the next Task is assigned to the same Task assignee is short; otherwise, the interstitial Screen displays indefinitely without user intervention or the session expires.
Use the Display the Next Assigned Task to the Task Assignee setting in the following ways:
  • Tasks that use Conversational-type Screens: During an automated chat-style conversation with the Request participant using the Conversational Forms package, link Conversational Screens together while the Request resumes routing based on previous conversational responses by the participant. See What is a Conversational Screen? for information how to design modern-style chat experiences with Conversational Screens and the Conversational Forms package.
  • Tasks that use Form-type Screens: Display a message with a Display-type Screen in the following circumstances:
    • Next Task is for the same Task recipient: Design a Screen that reads Loading your next Task while the Request routes to the next Form Task or Manual Task element's Task for the same Task assignee.
    • A Script Task element, then an End Event element, follow this Manual Task element: If a Script Task element, and then an End Event element, immediately follow this Manual Task element with connecting Sequence Flow elements (see example below), then use the Display the Next Assigned Task to the Task Assignee setting to ensure that a Screen that summarizes that completed Request displays.
      ​
See the tabs below for more information how to use the Display the Next Assigned Task to the Task Assignee setting with Conversational- and Form-type Screens.
After selecting the Display the Next Assigned Task to the Task Assignee setting, the Screen Interstitial setting displays to select which Screen displays between the Tasks. This behavior is different than the default functionality, whereby the To Do Tasks page displays after each Task completes.
The Display the Next Assigned Task to the Task Assignee setting applies only between this Manual Task element and the subsequent Form Task element or Manual Task element to which the Request routes.
If the next Task is assigned to a different user or group, then the interstitial Screen displays until that Request completes or another Task is assigned that user.
Interstitial Screen usage have the following limitations:
  • Interstitial Screens inside of a child Process's Request only redirect to Tasks in that Request and its parent Request. However, if the Interstitial Screen is three or more levels removed from its source Request, Tasks are not redirected.
  • An Interstitial Screen inside of a child Request that directly follows a Web Entry Start Event element can not redirect back to the parent Request. Instead the Interstitial Screen may only redirect to Tasks in the child Request.
The Display the Next Assigned Task to the Task Assignee setting has two purposes depending on whether the Form Task element's Task uses a Conversational- or Form-type Screen.
Task Uses a Conversational-type Screen
Task Uses a Form-type Screen

Task Uses a Conversational-Type Screen

Use the Display the Next Assigned Task to the Task Assignee setting to link Conversational Screens together while the Request resumes routing based on previous conversational responses by the participant. Multiple elements and connectors may perform automatic tasks after this Manual Task element's Task and before the next Conversational Screen's Task triggers in that Request. However, the Request participant experiences a seamless conversation between the two Conversational Screens' Tasks while the interstitial Screen displays in the chat box. For example, use a Screen that uses an Image or Rich Text control that displays an animated GIF to imply that the other conversational participant is typing.
Non-assigned automated actions run as part of that Request while the interstitial Screen displays. When the Request assigns the next Task to that Task assignee, the new Task displays in the chat box as continued conversation in a seamless chat experience to the Request participant.

Task Uses a Form-Type Screen

Use the Display the Next Assigned Task to the Task Assignee setting when you understand that this Task assignee will be assigned multiple Tasks during the same Request regardless of whomever that Task assignee is. This becomes convenient for that Task assignee to display the next Task immediately after submitting the current Task in that Request, especially if other elements and connectors are between Form Task and/or Manual Task elements so that Tasks are assigned quickly.
Follow these steps to configure a Manual Task element to display an interstitial Screen while the next assigned Task displays to the Task assignee:
  1. 1.
    Select the Manual Task element from the Process model in which to configure it to display an interstitial Screen after its Task completes. Panels to configure this element display.
  2. 2.
    Expand the Configuration panel if it is not presently expanded, and then locate the Display Next Assigned Task to Task Assignee setting.
  3. 3.
    Select the Display Next Assigned Task to Task Assignee setting. The Screen Interstitial setting displays.
  4. 4.
    From the Screen Interstitial drop-down menu, select which Display-type Screen to display after this Manual Task element's Task completes. This is a required setting.

Loop Characteristics Panel Settings

Specify Characteristics to Perform Multiple Instances of the Task

Use the Loop Characteristics panel settings to specify how to perform multiple instances of this element. The following loop modes are available for this element:
  • No Loop Mode: Select the No Loop Mode option to perform this element's Task only once.
  • Loop: Select the Loop option to sequentially repeat this element's Task multiple times until an exit condition is True. This is useful when a Task should be performed multiple times with the same set of data, such as, processing a credit card payment. This loop mode has the following characteristics:
    • The element's Task is repeated until the exit condition is True or the maximum iterations limit is reached.
    • At any given time, only one instance of the Task is active. The subsequent instance does not begin until the current instance completes.
    • The same exit condition evaluates at the end of each instance; however, value(s) of the Request variable(s) used in the exit condition can change during an instance resulting in the exit condition to eventually evaluate as True.
    • If any one instance of that Task does not complete, workflow pauses.
    • All active instances are terminated if an interrupting boundary-type event element triggers.
    • An element configured in this mode shows the Loop icon
      in Process Modeler.
  • Multi-instance (Parallel): Select the Multi-instance (Parallel) option to perform this element's Task multiple times in parallel a fixed number of times. This is useful when performing any action in bulk, such as sending an email to several people. This loop mode has the following characteristics:
    • Instances of the Task are governed by the size of an array-type Request variable where a new instance is created for each item in this variable. For example, an array with 10 items will create 10 parallel instances of this Task that each contains data from its respective array index.
    • All instances begin simultaneously when this element triggers; however, they perform their Task independently of each other.
    • The Task as a whole completes when all instances are complete.
    • The output from each instance can either be saved in the source Request variable or a new array-type Request variable.
    • All active instances terminate if an interrupting boundary-type event element triggers.
    • An element configured in this mode shows the Multi-instance (Parallel) icon
      in Process Modeler.
  • Multi-instance (Sequential): Select the Multi-instance (Sequential) option to perform this element's Task multiple times sequentially a fixed number of times or until an exit condition is True. This is useful when sequentially repeating a Task multiple times but with a different set of data each time. This loop mode has the following characteristics:
    • Instances of the Task are governed by the size an array-type Request variable where a new instance is created for each item in this variable. For example, an array with 10 items will create 10 parallel instances of this Task that each contains data from its respect array index.
    • At any given time, only one instance of the Task is active. The subsequent instance does not begin until the current instance completes.
    • At the end of each instance an exit condition evaluates and the loop activity halts if the exit condition is True.
    • The Task as a whole completes when all instances are complete.
    • The output from each instance can either be saved in the source Request variable or a new array-type Request variable.
    • All active instances terminate if an interrupting boundary-type event element triggers.
    • An element configured in this mode shows the Multi-instance (Sequential) icon
      in Process Modeler.
Follow these steps to specify characteristics to perform multiple instances of the Task:
  1. 1.
    Select the element from the Process model in which to specify multiple instance characteristics. Panels to configure this element display.
  2. 2.
    Expand the Loop Characteristics panel. The Loop Characteristics setting displays. By default, Loop Activity is set to No Loop Mode and the Task is performed only once.
    ​
    ​
  3. 3.
    From the Loop Mode setting, select one of the following options to perform this element's Task more than once.
    • Loop: Select the Loop option. The settings for this loop mode display:
      ​
      Follow these steps:
      1. 1.
        In the Maximum Iterations setting, enter an integer value representing the maximum number of times this Task should be performed.
      2. 2.
        In the Exit Condition setting, enter a condition in FEEL syntax. When this condition is True the loop activity is halted.
    • Multi-instance (Parallel): Select the Multi-instance (Parallel) option. The settings for this loop mode display:
      ​
      ​
      Follow these steps:
      1. 1.
        In the Request Variable Array setting, enter the name of an array-type Request Variable. The size of this array will determine how many times this loop iterates.
      2. 2.
        In the Output Data Variable setting, enter the name of an array-type Request variable in which to store the results of all instances. Each instance of the loop saves to a separate JSON object within the array of the specified Request variable. If the Output Data Variable setting is not configured, then the output data replaces the source data in the Request Variable Array.
    • Multi-instance (Sequential): Select the Multi-instance (Sequential) option. The settings for this loop mode display:
      ​
      Follow these steps:
      1. 1.
        In the Request Variable Array setting, enter the name of an array-type Request Variable. The size of this array will determine how many times this loop iterates.
      2. 2.
        In the Exit Condition setting, enter a condition in FEEL syntax. When this condition is True the loop activity is halted.
      3. 3.
        In the Output Data Variable setting, enter the name of an array-type Request variable in which to store the results of all instances. Each instance of the loop saves to a separate JSON object within the array of the specified Request variable. If the Output Data Variable setting is not configured, then the output data replaces the source data in the Request Variable Array.

Documentation Panel Settings

Edit the Element's Description Displayed in Process Documentation

If the Documentation package is installed, describe the element's purpose and how it functions in the Process. This description does not affect Requests for the Process, but may be useful for Process model maintenance such as how the element is configured. Edit information by using the What-You-See-Is-What-You-Get (WYSIWYG) rich text editor.
A Process's entered documentation displays by selecting the View Documentation icon for that Process.

Package Required

The Documentation package must be installed to view or edit the documentation for a Process element. Use the Documentation package to view documentation for Processes that includes an image of the Process map and entered description of its elements and connectors.
Follow these steps to edit the description for an element:
  1. 1.
    Select the element from the Process model in which to edit its description. Panels to configure this element display.
  2. 2.
    Expand the Documentation panel if it is not presently expanded. The Description setting displays.
  3. 3.
    In the Description setting, edit the information to display when viewing documentation for this element and then press Enter. Alternatively, use the What-You-See-Is-What-You-Get (WYSIWYG) rich text editor to stylize your text by clicking the More icon
    .
    Follow these guidelines to use the WYSIWYG rich text editor to stylize your text:
    • Undo changes: Click on the
      icon to undo the last action.
    • Redo changes: Click on the
      icon to redo the last undone action.
    • Insert/Edit Link: Click on the
      icon to convert the selected text into a hyperlink. Follow these steps to create a hyperlink:
      1. 1.
        Select the required text from the Rich Text control.
      2. 2.
        Click on the
        icon. The Insert/Edit Link screen displays.
      3. 3.
        In the URL setting, enter the destination URL.
      4. 4.
        In the Text to display setting, edit or enter the text displayed in the Rich Text control.
      5. 5.
        In the Title setting, enter the text to display when a user hovers over the displayed text.
      6. 6.
        From Open link in… drop-down menu, select one of these options:
        • New window: Select this option to open the destination page in a new browser window.
        • Current window: Select this option to open the destination page in the current browser window.
    • Insert/Edit Image: Click on the Insert/Edit Image icon
      to insert an image. Follow these guidelines:
      1. 1.
        Click on the Insert/Edit Image icon
        .
      2. 2.
        The Insert/Edit Image screen displays:
      3. 3.
        In the Source setting, enter a URL for the image.
      4. 4.
        In the Alternative Description setting, enter the text to display if the source URL of the image is not accessible.
      5. 5.
        In the Width setting, enter the maximum width for the image.
      6. 6.
        In the Height setting, enter the maximum height for the image.
      7. 7.
        Toggle the Constrain Proportions icon
        to maintain the width-height ratio of the image to its original proportion.
      8. 8.
        Click Save.
    • Insert Page Break for PDF: Click on the Insert Page Break for PDF icon
      to insert a page break when a PDF document is created for this documentation if your browser supports this feature.
    • Format text: Follow these guidelines to format text:
      • Headings: From the Paragraph/Formats menu, select Headings and then select a heading size.
      • Bold: Do one of the following:
        • From the editor toolbar, select the
          icon.
        • From the Paragraph/Formats menu, select Inline and then Bold.
      • Italics: Do one of the following:
        • From the editor toolbar, select the
          icon.
        • From the Paragraph/Formats menu, select Inline and then Italic.
      • Underline: From the Paragraph/Formats menu, select Inline and then Underline.
      • Strikethrough: From the Paragraph/Formats menu, select Inline and then Strikethrough.
      • Superscript: From the Paragraph/ Formats menu, select Inline and then Superscript.
      • Subscript: From the Paragraph/Formats menu, select Inline and then Subscript.
      • Code: From the Paragraph/Formats menu, select Inline and then Code.
      • Paragraph: From the Paragraph/Formats menu, select Blocks and then Paragraph.
      • Blockquote: From the Paragraph/Formats menu, select Blocks and then Blockquote.
      • Division: From the Paragraph/Formats menu, select Blocks and then Div.
      • Preformatted: From the Paragraph/Formats menu, select Blocks and then Pre.
      • Change text color: Use the Text Color drop-down to change text color. Click on the
        icon. The color palette displays. Do one of the following:
        • Select one of the color swatches from the color palette. The selected text changes to that color.
          • Click the
            icon to select a custom color from the Color Picker.
          • Click the
            icon to reset the text to its default color.
      • Align text: Follow these guidelines to align text:
        • Left align: Do one of the following:
          • From the editor toolbar, use the
            icon to left-align text.
          • From the Paragraph/Formats menu, select Align and then Left.
        • Center align: Do one of the following:
          • From the editor toolbar, use the
            icon to center-align text.
          • From the Paragraph/Formats menu, select Align and then Center.
        • Right align: Do one of the following:
          • From the editor toolbar, use the
            icon to right-align text.
          • From the Paragraph/Formats menu, select Align and then Right.
        • Justify: Do one of the following:
          • From the editor toolbar, use the
            icon to justify text.
          • From the Paragraph/Formats menu, select Align and then Justify.
      • Insert a bullet list: Use the
        icon to format text as a bulleted list.
      • Insert a numbered list: Use the
        icon to format text as a numbered list.
      • Indent text: Click on the
        icon to increase text indenting.
      • Outdent text: Click on the
        icon to decrease text indenting.

Assignment Rules Panel Settings

Select to Whom to Assign the Manual Task

Instead of assign the Task's assignee using one or more rules, select to whom to assign a manual Task:
  • Users and/or groups: Assign that Task randomly to one user from a specified set of users and/or group members. ProcessMaker Platform assigns the Task to one user randomly. If that Task is not configured to allow that Task assignee to reassign that Task, then that person must complete that Task.
  • Previous Task assignee: Assign that Task to the previous Task assignee in that Request's workflow.
  • Request starter: Assign that Task to the user that started the Request.
  • Process Variable: Assign the Task to a user or group based on the value of a Request variable.
  • Process Manager: That Task assigns to the Process Manager when all other configured assignment conditions do not occur.
Optionally, affect how an assigned Task can route after the initial assignment:
  • Self service: Use the self-service Task option to allow self-service Task assignment. Doing so allows any member in a specified group assigned that Task to self-assign the Task from a queue. Note that the self-service Task option is not available unless assigning a Task to a user, group, via a Request variable, or rule expression.
  • Lock user assignment: Use the Lock User Assignment option to assign this Task to the same Task assignee if workflow in that Request returns to this Task. If the initial Task assignee was a member of a group, the Task is reassigned to the same group member. This option is useful if the initial Task assignee in the Request might need to provide clarification regarding information that Request participant initially submitted in that Task.
  • Allow reassignment: Enable the Allow Reassignment option to allow the Task assignee to reassign the Task if necessary. When using the Allow Reassignment option, the Reassign button displays in the Task summary to allow that Task assignee to reassign that Task. See View a Task Summary.
  • Allow manager escalation: Use the Allow Manager Escalation option to allow users to manually assign this Task to their manager. When this option is enabled, the Escalate to Manager button appears when viewing a Task's summary. This setting is only available if the Advanced User package is installed.
  • Assign to manager: Use the Assign to Manager option to assign that Task to the manager of that assignee's manager. As part of the Advanced User package, an Administrator can configure the manager for each user. The user account for that Task assignee must be configured from each user's account to route that Task to the assignee's manager.
If this Manual Task element is configured to assign the Task to an anonymous person who started this Request via Web Entry, the settings described below are disabled because these Manual Task element settings only configure which authenticated user(s) may assigned this Task. Therefore, to configure these settings, either disable Web Entry or select that authenticated users may start Requests from this element via Web Entry. See Web Entry Panel Settings.
To allow the same anonymous person who started that Request or which authenticated users may be assigned the Manual Task element's Task via a published URL, do not configure those persons from the Assignment Rules panel. Configure those persons from the Web Entry panel.
Follow these steps to select to whom to assign the Task that is referenced in a Manual Task element:
  1. 1.
    See Maximize the Process Modeler Canvas View.
  2. 2.
    Select the Manual Task element from the Process model in which to select the Task assignee. Panels to configure this element display.
  3. 3.
    Expand the Assignment Rules panel if it is not presently expanded. The Assignment Type setting displays. The Request Starter option is the default, thereby affecting options below it.
    ​
    ​
  4. 4.
    From the Assignment Type drop-down menu, select one of the following options:
    • Users / Groups: Select Users/Groups to assign the Task to a specified user or randomly to a group member. When this option is selected, the Assigned Users/Groups drop-down menu displays below the Assignment Type drop-down menu. Notice that the Self Service toggle key is available.
      ​
      From the Assigned Users/Groups drop-down menu, select the person's full name or the name of a group as the Manual Task element's assignee. The Task is assigned following this protocol:
      • One user: The Task is assigned to the selected user.
      • One or more users and/or group(s): The Task is assigned randomly to one of those users or group members. The exception is if the Self Service toggle key is enabled, then the Task remains unassigned, in a queue, for one of those users to self-assign from the Self Service Task page.
    • Previous Task Assignee: Select Previous Task Assignee to assign the Task to who was assigned the previous Task in this Request. The Self Service toggle key is not available since the Task has a specific assignee.
    • Request Starter: Select Request Starter to assign the Task to the Request starter. This is the default option. The Self Service toggle key is not available since the Task has a specific assignee.
    • Process Variable: Select Process Variable to assign the Task determined by the value of a Request variable. The entered Request variable(s) may be one or both of the following:
      • Variable Name (Users): In the Variable Name (Users) setting, enter the Request variable that contains the user ID(s) for one or more users who might be assigned this Task. If more than one user ID is included the Request variable's value, then the Task is assigned randomly to one of those users. The exception is if the Self Service toggle key is enabled, then the Task remains unassigned, in a queue, for one of those users to self-assign from the Self Service Task page.
      • Variable Name (Groups): In the Variable Name (Groups) setting, enter the Request variable that contains the group ID(s) in which its members may be assigned this Task. The Task is assigned randomly to one of those users. The exception is if the Self Service toggle key is enabled, then the Task remains unassigned, in a queue, for one of those users to self-assign from the Self Service Task page.
        ​
    • Rule Expression: Select Rule Expression to assign the Task's assignee using one or more rules. The rule expressions follow the Friendly Enough Expression Language (FEEL) syntax described in Expression Syntax Components. Notice that the Self Service toggle key is available.
      ​
      Each rule can only have one expression, but by using logical operators multiple conditions can be specified in that expression. You may use multiple rules to better confine the condition(s) to whom to assign the Task. You may use Magic Variables in your expression syntax. To add an expression, click the add
      button. The Add FEEL Expression settings display.
      ​
      Follow these step to define an expression:
      1. 1.
        In the FEEL Expression setting, enter or edit the expression that determines that Manual Task element's Task assignee using the syntax components described in Expression Syntax Components, and then press Enter.
      2. 2.
        From the Assign to User/Group drop-down menu, select the user or group to whom to assign that Task if the expression in the FEEL Expression setting evaluates as True.
      3. 3.
        From the Default Assignment drop-down menu, select a user or group to assign that Task to if none of the expressions evaluate as True.
    • Process Manager: Select Process Manager to assign the Task to the Process Manager. This option is only available if the Advanced User package is installed. Ensure to configure the Process Manager for this Process.
  5. 5.
    Enable the Self Service toggle key to allow self-service Task assignment. Doing so allows any member in a specified group assigned that Task to self-assign any Task from a queue. Note that the Self Service toggle key is not available unless the Users / Groups, Process Variable, or Rule Expression options are selected from the Assignment Type setting.
  6. 6.
    Enable the Assign to Manager toggle key to assign that Task to the manager of that assignee's manager. As part of the Advanced User package, an Administrator can configure the manager for each user. The user account for that Task assignee must be configured from each user's account to route that Task to the assignee's manager.
  7. 7.
    Enable the Lock User Assignment toggle key to assign this Task to the same Task assignee if workflow in the Request returns to this Task. If the initial Task assignee was a member of a group, the Task is reassigned to the same group member. This option is useful if the initial Task assignee in the Request might need to provide clarification regarding information that Request participant initially submitted in that Task.
  8. 8.
    Enable the Allow Reassignment toggle key to allow the Task assignee to reassign the Task if necessary. If the Allow Reassignment option is enabled, the Reassign button displays in the Task summary to allow that Task assignee to reassign that Task. See View a Task Summary.
  9. 9.
    Enable the Escalate To Manager toggle key to automatically reassign this Task to the Task assignee's manager. This setting is only available if the Advanced User package is installed. As part of the Advanced User package, an Administrator can configure the manager for each user.
  10. 10.
    Enable the Assignee Manager Escalation toggle key to automatically reassign this Task to the Task assignee's manager. This setting is only available if the Advanced User package is installed. As part of the Advanced User package, an Administrator can configure the manager for each user.
If you enable the Allow Reassignment option, ensure that this Task is assigned to more than one user or to a group. Otherwise, despite the availability of the Reassign button in the Task summary, that Task assignee has no users to which to reassign this Task unless that user started that Request.

Notifications Panel Settings

Set Task Notifications

Set email notifications for Tasks separately. Settings in the Notifications panel configure Task notifications only within the ProcessMaker Platform application.
Set when notifications regarding Tasks are sent to the following:
  • Requester: Send notifications to the Request initiator (referred to as the Request starter) when the Task associated with this Manual Task element is assigned and/or completed.
  • Task assignee: Send notifications to Task assignees associated with this Manual Task element when that Task is assigned and/or completed.
  • Request participants: Send notifications to all Request participants of this Process when the Task associated with this Manual Task element is assigned or completed.
  • Process Manager: Send notifications to the Process Manager when the Task associated with this Manual Task element is assigned or completed. This option is only available if the Advanced User package is installed. Ensure to configure the Process Manager for this Process.
Follow these steps to set Task notifications in a Manual Task element:
  1. 1.
    Select the Manual Task element from the Process model in which to set Task notifications. Panels to configure this element display.
  2. 2.
    Expand the Notifications panel if it is not presently expanded. Settings display to set Task notifications.
    ​
    ​
  3. 3.
    From the Requester settings, set Task notifications for the Request starter following these guidelines:
    • Enable the Assigned setting to notify the Request starter when the Task associated with this Manual Task element is assigned. Otherwise, disable this setting to not send this notification.
    • Enable the Completed setting to notify the Request starter when the Task associated with this Manual Task element is completed. Otherwise, disable this setting to not send this notification.
    • Enable the Due setting to notify the Request starter when the Task associated with this Manual Task element is due to be completed. Otherwise, disable this setting to not send this notification.
  4. 4.
    From the Assignee settings, set Task notifications for assignees of this Manual Task element following these guidelines:
    • Enable the Assigned setting to notify Task assignees associated with this Manual Task element when they are assigned this Task. Otherwise, disable this setting to not send this notification.
    • Enable the Completed setting to notify Task assignees associated with this Manual Task element when they complete this Task. Otherwise, disable this setting to not send this notification.
    • Enable the Due setting to notify Task assignees associated with this Manual Task element is due to be completed. Otherwise, disable this setting to not send this notification.
  5. 5.
    From the Participants settings, set Task notifications to all Request participants of this Process following these guidelines:
    • Enable the Assigned setting to notify all Request participants of this Process when the Task associated with this Manual Task element is assigned. Otherwise, disable this setting to not send this notification.
    • Enable the Completed setting to notify all Request participants of this Process when the Task associated with this Manual Task element is completed. Otherwise, disable this setting to not send this notification.
    • Enable the Due setting to notify all Request participants of this Process when the Task associated with this Manual Task element is due to be completed. Otherwise, disable this setting to not send this notification.
  6. 6.
    From the Process Manager settings, set Task notifications for the Process Manager following these guidelines:
    • Enable the Assigned setting to notify the Process Manager when the Task associated with this Manual Task element is assigned. Otherwise, disable this setting to not send this notification.
    • Enable the Completed setting to notify the Process Manager when the Task associated with this Manual Task element is completed. Otherwise, disable this setting to not send this notification.
    • Enable the Due setting to notify the Process Manager when the Task associated with this Manual Task element is due to be completed. Otherwise, disable this setting to not send this notification.

Email Notifications Panel Settings

Overview

Looking for Notifications?

Set ProcessMaker Platform application notifications for Tasks separately. Settings in the Email Notifications panel configure only email notifications for Tasks.

Package Required

The Email Notification panel is available only when the Send Email package is installed.
The following may be email Task notification recipients:
  • ​Users and/or group members.
  • Specific email addresses for individuals who are not users in your ProcessMaker Platform instance.
The email body for the Task notification may be plain text or referenced from an Email-type Screen. If referencing the email body from a Display-type Screen, you may use the value from a Screen's Variable Name setting as a variable in this setting. For example, if your Process model references a Screen that contains a Line Input control with the Variable Name setting value of EmailAddress into which the Request participant enters an email address, use mustache syntax {{EmailAddress}} to use that Line Input control's value in the Screen.
Set when email Task notifications are sent to email recipients:
  • Task trigger: Send email notifications when the Manual Task triggers.
  • Task completion: Send email notifications when the Manual Task completes.
  • Conditionally when a Request data object or Magic Variable meets a specific setting or condition: Specify an expression to conditionally send the email notification when a Request data object or Magic Variable meets a specific setting or condition. Specify this condition using an expression syntax described in Expression Syntax Components.
An email notification is an aggregate of multiple settings in the Email Notifications panel:
After setting an email notification, the following settings are available:

Set the Email Notification's Subject and Body Content

​