Overview
Process Intelligence is a platform-as-a-service by ProcessMaker Inc. that enables organizations to gather extensive business process data and deliver pre-processed insights, driving operational excellence. Key business benefits include:
Make data-driven decisions by gaining real-time visibility into business processes and related metrics.
Do less manual work by identifying and validating development, optimization, and automation opportunities.
Improve digitalization and efficiency by monitoring and optimizing the use of digital systems.
The Process Intelligence Platform gathers business process data through Windows Agents analyzing selected business applications. This novel approach does not need traditional system-specific integrations which results in the shortest setup time as well as giving unique and actionable insights to achieve greater business results. Customers have high self-service capabilities to control the service, connect new teams, and define data to be collected and visualized.
The platform includes three major components:
Windows Agent - local software running in the background of the source computers. It is responsible for collecting business process data based on a customer-defined instruction set (opt-in and allow-listing) and sending data to the Cloud Platform over HTTPS/TLS.
Cloud Analysis - a cloud-based service that transforms the data into insights by using algorithms. Standard insights are automatically delivered and the customer can configure the service for more granular level business insights based on business needs.
Web Dashboard - Displays insights for the customer to create and simulate various improvement scenarios and to follow up on the impact of improvement activities done in near real-time. It is also the interface for the customer to configure the Platform based on their needs.
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The platform used to be called Workfellow, so there might be references to that in the documentation.
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