# Overview

Process Intelligence is a platform-as-a-service by ProcessMaker Inc. that enables organizations to gather extensive business process data and deliver pre-processed insights, driving operational excellence. Key business benefits include:

* Make data-driven decisions by gaining real-time visibility into business processes and related metrics.
* Do less manual work by identifying and validating development, optimization, and automation opportunities.
* Improve digitalization and efficiency by monitoring and optimizing the use of digital systems.

The Process Intelligence Platform gathers business process data through Windows Agents analyzing selected business applications. This novel approach does not need traditional system-specific integrations which results in the shortest setup time as well as giving unique and actionable insights to achieve greater business results. Customers have high self-service capabilities to control the service, connect new teams, and define data to be collected and visualized.

The platform includes three major components:&#x20;

<figure><img src="https://4018806399-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FR0fsLU8WUnOOvDXD1Mbe%2Fuploads%2FGzX96Mrd89TRI3AsrtMx%2FComponents.png?alt=media&#x26;token=8b0b9119-9a18-4491-9958-dddb9eeadcde" alt=""><figcaption></figcaption></figure>

* **Windows Agent** - local software running in the background of the source computers. It is responsible for collecting business process data based on a customer-defined instruction set (opt-in and allow-listing) and sending data to the Cloud Platform over HTTPS/TLS.
* **Cloud Analysis** - a cloud-based service that transforms the data into insights by using algorithms. Standard insights are automatically delivered and the customer can configure the service for more granular level business insights based on business needs.
* **Web Dashboard** - Displays insights for the customer to create and simulate various improvement scenarios and to follow up on the impact of improvement activities done in near real-time. It is also the interface for the customer to configure the Platform based on their needs.

Click on a link to get started!

<table data-view="cards"><thead><tr><th align="center"></th><th data-hidden></th><th data-hidden></th><th data-hidden data-card-cover data-type="files"></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td align="center"><strong>Using Process Intelligence</strong></td><td></td><td></td><td><a href="https://4018806399-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FR0fsLU8WUnOOvDXD1Mbe%2Fuploads%2FWRquFowYVrvDps2IY342%2FUsing%20PI%20600x300_dark%20orange.png?alt=media&#x26;token=74bae26f-1187-4c24-aa1e-a67aea766131">Using PI 600x300_dark orange.png</a></td><td><a href="using-process-intelligence/getting-started">getting-started</a></td></tr><tr><td align="center"><strong>Configuration</strong></td><td></td><td></td><td><a href="https://4018806399-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FR0fsLU8WUnOOvDXD1Mbe%2Fuploads%2F4fuHiSBnD1HIIGWNJ0YM%2FConfiguration%20600x300_dark%20orange%20copy.png?alt=media&#x26;token=5bc16f29-c1c3-4b05-8333-5418b2eec2e2">Configuration 600x300_dark orange copy.png</a></td><td><a href="configuration/service-deployment">service-deployment</a></td></tr><tr><td align="center"><strong>Data Collection</strong></td><td></td><td></td><td><a href="https://4018806399-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FR0fsLU8WUnOOvDXD1Mbe%2Fuploads%2FxnHoxP3iOTWkRt6wSkGG%2FData%20Collection%20600x300_dark%20orange%20copy%202.png?alt=media&#x26;token=7b9b956a-1a28-425e-9975-b91a88839bfa">Data Collection 600x300_dark orange copy 2.png</a></td><td><a href="data-collection">data-collection</a></td></tr></tbody></table>



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The platform used to be called Workfellow, so there might be references to that in the documentation.
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