# ProcessMaker Cloud Recovery

## What is ProcessMaker Cloud Recovery?

ProcessMaker Cloud Recovery is a strategically designed service to encompass the following key objectives:

**Compliance Assurance:** Assist in meeting SOC II and [ISO 27001](https://www.iso.org/standard/27001) compliance requirements by implementing robust security measures, audit trails, and data protection protocols.

**High Availability:** Provide a unified approach that is engineered to minimize downtime and ensure high availability for your mission-critical services. 

**Smooth Transition:** Swiftly and seamlessly switch to a secondary infrastructure, minimizing disruptions and ensuring continuity.

## Benefits of a Recovery Plan

A robust recovery plan offer several benefits including, but not limited to the following:

* Ensure that your systems and services are consistently accessible.
* Meet regulatory standards and compliance requirements.
* Enhance scalability of organizational infrastructure.
* Satisfaction that your systems are reliable, compliant, and adaptable.

## Details of the ProcessMaker Recovery Plan

1. Depending on the plan you choose, your backup environment and data will be securely stored in either a separate [availability zone, region](#availability-zones-and-regions), or both.
2. Periodic backups are performed in accordance with your [Recovery Service Tier](#cloud-recovery-service-tiers). 
   * For the Business Continuity Plan, backups are taken every 15 minutes, ensuring minimal data loss. 
   * Other plans offer daily backups, occurring every 24 hours.
3. In the event of a primary environment failure, our load balancer seamlessly redirects workloads to the backup environment, ensuring uninterrupted service continuity.

<figure><img src="https://lh3.googleusercontent.com/lD-23XjCMMO5nYIZe-LAP54lTr5GTkDpGwzzU8x75PHR2xjz9_YTVAoMqSrWUqHRzj34l0lKGOjvCMPmbMaonJK1mP13rI-jw_ZXmPuYB0SaegcpV_2wnEN1SiJ0XCeKLEn8Hvq4Obf8rt8amAkVoPKjfQ=s2048" alt=""><figcaption></figcaption></figure>

## Availability Regions and Zones

Our availability zones and regions are distributed worldwide to ensure global coverage.

<mark style="color:blue;">**Region A**</mark>: Region A covers the Americas and is further segmented into Zone 1A and Zone 2A.

<mark style="color:blue;">**Region B**</mark>: Region B covers the rest of the world and is further segmented into Zones 1B and 2B.

<figure><img src="/files/OVmCGF2eJPkP1Pxv1e1e" alt=""><figcaption></figcaption></figure>

## Recovery Service Tiers

The following options are available for our cloud recovery services to align with your specific requirements.

| Tier                                                          | Recovery Point (RPO) | Recovery Time (RTO) |
| ------------------------------------------------------------- | :------------------: | :-----------------: |
| <mark style="color:blue;">**Basic**</mark>                    |       24 Hours       |       72 Hours      |
| <mark style="color:blue;">**DR3**</mark> (Enhanced Recovery)  |       24 Hours       |       24 Hours      |
| <mark style="color:blue;">**DR1**</mark> (Premium Recovery)   |       24 Hours       |       4 Hours       |
| <mark style="color:blue;">**BC**</mark> (Business Continuity) |      15 Minutes      |      15 Minutes     |


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