System and Network Requirements

System Requirements for Service Setup

A person with the Admin role in Process Intelligence can manage the team specifications, allow-listed applications and download the MSI-installation packages through the Process Intelligence Admin panel. Typically central distribution by IT, e.g., using Intune or installed by the source users by running the the installer. Source users are identified with team-tokens to ensure anonymity of users: e.g., customer service, finance team, sales team.

Process Intelligence Agent for Windows

Minimum hardware, software and network requirements for the Agent are as follows:

• Processor: 1.6 gigahertz (GHz) or faster with four or more cores (64-bit).

• RAM: 8 gigabytes (GB) or greater.

• Storage: 16 GB or greater free storage space.

• Windows 11.

• Chromium-based browser: Google Chrome, or Microsoft Edge.

• Native access to the allow-listed applications: VDI or remote desktop access to an application might cause some part of data collection to be short.

• Internet access to required API endpoints.

• Plugin is a software running in the background: typically consuming 0-5% of CPU load on and 200-400MB memory consumption, installation package ~120 MB.

• Agent runs automatically under user profile after installation. Automatic updates are optional and in system scope.

Process Intelligence Dashboard

Minimum hardware, software and network requirements for the Process Intelligence Dashboard are as follows:

• A browser with internet access

• OpenID Connect with Azure AD for login Preparations before starting Service

Network and Firewall Access and Requirements

• Unified backend server: https://agent-api.workfellow.com

• Updates server: https://downloads.workfellow.com

• Process Intelligence Dashboard (through browser): https://app.workfellow.com

The port used is the default https port 443

Enable SSO login for Process Intelligence Web App

• Cloud Application Administrator or higher to approve the rights

• Microsoft’s documentation about adding an OpenID Connect-based single sign-on application

  

  Testing that the Plug-in is running properly after the installation

  Occasionally, it might take a little while for Intune to deploy the Agents (users might need to restart their machines to get things rolling). Check from Task Manager that Process Intelligence Windows Plug-in is running under background processes.