July 2025 - From Insights to Impact

Smarter Processes Start with Intelligent Insights

In February, we explored how Process Intelligence gives you complete, real-time visibility into how every process in your organization actually runs. We looked at how to pinpoint where time is lost, where resources are overextended, and where the biggest opportunities for improvement lie. With Process Intelligence, that level of clarity, and the ability to act on it, becomes a reality.

We covered how to get started by visualizing Workflows, redefining performance, and uncovering early insights within days.

Now, let’s talk about what comes next.

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What Happens After You Go Live with Process Intelligence

Getting started with Process Intelligence is just the beginning. The real value begins once it's live and embedded into your operations and actively driving transformation.

It’s no longer just about dashboards. It’s about turning data into action.

Across operations, finance, HR, and customer success, teams are using Process Intelligence to uncover friction, automate smarter, and drive measurable impact:

20% reduction in resource waste

10% faster process execution

$2M+ saved by eliminating inefficiencies

All from a plug-and-play solution that starts delivering insights in just days.

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Smarter Decisions, Fueled by AI

Process Intelligence goes far beyond traditional process mapping. It’s embedded AI working behind the scenes to surface what matters most.

With real-time intelligence, you can instantly:

Detect rework-heavy paths

Flag processes at risk of SLA breaches

Discover inefficiency clusters

Identify top automation opportunities

No more guesswork. No more sifting through static reports. Just continuous, actionable insights that help you quickly improve what matters most.

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Real World Examples and Case Studies

Driving Efficiency at Scale

Customer: Iris Bank

At one European financial institution, ProcessMaker Process Intelligence surfaced four key areas of improvement that had gone unnoticed:

• Productivity variance across teams revealed untapped performance potential, with data pointing to a possible 50% improvement in output by aligning work patterns.

• The platform identified that 80% of software licenses were underutilized, highlighting an immediate opportunity for cost savings through optimization.

• It pinpointed high volumes of manual data transfers, exposing clear automation potential to reduce repetitive, error-prone tasks.

• Most strikingly, only 6% of processes followed the most efficient workflow, revealing significant room for standardization at scale.

These insights equipped the organization with a roadmap to boost productivity, cut costs, and streamline operations, powered entirely by visibility into how work actually happens.

Standardizing and Streamlining Finance Operations

Customer: American Financial Network

With ProcessMaker Process Intelligence, AFN unlocked transformative improvements in finance operations:

• It uncovered over 10,000 manual transactions that could be automated.

• Process variants in invoice handling were identified and consolidated, cutting throughput time by 16.8 hours.

• It flagged 120 unused software licenses.

• The team also spotted significant inefficiencies in email handling, ultimately reducing 500+ hours/month by recommending GenAI-driven summarization.

Together, these insights laid the foundation for new automation initiatives, reduced rework, and a streamlined invoicing process that now serves as a model across departments.

Untangling Complexity in Contract Management

Customer: Forte Underwriters

Forte used Process Intelligence to diagnose inefficiencies across its core contract workflows:

• Only 5% of work was happening inside formal systems—95% was spread across unmonitored communication tools.

• The analysis revealed 103 case variants, making it difficult to predict cycle times and enforce consistency.

• By identifying these divergent paths, the team saw a 17-day reduction potential in contract throughput through standardization.

• Additionally, half of all software tools were used less than 1% of the time, exposing wasteful license spend.

Process Intelligence gave Forte the data to realign their work habits, simplify contract workflows, and consolidate underutilized tech, turning complexity into a competitive edge.

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The ProcessMaker Difference

Not all Process Intelligence tools are built the same. Traditional platforms often involve long setups, intrusive tracking, and manual configurations that slow down results.

ProcessMaker takes a different approach. One that’s faster to deploy, privacy-conscious by design, and powered by AI from the start. It’s a smarter, more efficient way to unlock real value from your processes.

Feature	ProcessMaker	Traditional PI Tools
Plug-and-play install	✅	❌
Anonymous task tracking	✅	❌
No screen recordings	✅	❌
Integrated automation	✅	❌
AI insights out-of-the-box	✅	⚠️

With ProcessMaker, you get a solution designed for speed, privacy, and results—without the overhead or complexity.

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Read more on Process Intelligence:

https://www.processmaker.com/blog/unlocking-the-full-potential-of-ai-why-task-mining-is-your-secret-weapon/

https://www.processmaker.com/blog/top-5-process-intelligence-use-cases-in-2025/

https://www.processmaker.com/blog/why-task-mining-is-the-secret-to-deploying-cost-saving-genai-in-the-enterprise/

https://www.processmaker.com/blog/importance-of-chrome-based-extension-for-process-intelligence/