# Route Unmatched Courses Once a transcript is submitted, the system automatically compares incoming courses with the university’s course catalog to establish transfer equivalencies. Courses that do not have a match are flagged for manual review. To manage unmatched courses, follow these steps: * **Review unmatched courses**\ Review the list of courses that were not automatically matched to existing equivalencies. * **Request departmental review**\ Route the unmatched courses to the appropriate academic department for evaluation and guidance. * **Contact the student if needed**\ If additional clarification is required, send an email to the student with details about the unmatched course. * **Notify the student of non-transferable courses**\ If a course cannot be transferred—for example, due to lack of equivalency or policy restrictions—formally notify the student. For a step-by-step demonstration of how to route unmatched courses for review, watch the product tour below: {% embed url="" %} *** ### Route to Student If more information is needed from a student, a notifcation is sent to them to provide the required details. Watch the following product tour to learn how students can provided the required information. {% embed url="" %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://processmaker.gitbook.io/higher-ed/transfer-credit-applicant-2.0/route-unmatched-courses.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.